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Posted: Wednesday, March 21, 2018 12:02 AM


MMC is seeking to identify candidates that meet the following: Client Services Representative

Start: 03/05/2018
Location: Staten Island, NY
PAY RATE: $13.00 per hour + Incentives

Job Description

• The Call Center CSR will work in a fast paced, heavy volume inbound call center servicing customer calls to the state funded program.
• The CSR assists customers with questions regarding account maintenance, violations, billing, tolls, etc. as well as research and resolve problems accordance the state funded program.
• The CSR disseminates information on a variety of state funded programs related topics using training materials, handouts and online tools.
• The CSR is responsible for managing call lengths is responsible to adhere to a predetermined level of productivity and quality standards.
• The CSR is responsible for researching and resolving various customers disputes and inquires with the intention of satisfying all customer requests and resolving all customer disputes.
• Using our client’s platform, the CSR performs appropriate transaction(s), completes corresponding outbound correspondence, and completes internal documentation and handoffs.
• The CSR is required to meet or exceed minimum standards for production and accuracy depending on assignment.
• The CSR performs account updates in strict adherence to departmental policy and procedures

HOURS: Must be able to work between the hours of Monday through Friday from 8 am - 7:30 pm Saturday 9 am - 1 pm
Training hours: Monday through Friday 8:30 am - 5:00 pm for 2 weeks

If you are interested and can interview either tomorrow or Wednesday, please email Erin at: immediately and we will get you set up for an interview.

• Location: Staten Island, Staten Island, NY

• Post ID: 159352507 statenisland is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018